FAQ

Frequently Asked Questions

Where do I check-in? Is there a reception counter?

There is a reception area. However, we will not be there all times. When you arrive, just give us a call and mention your name used for booking. Then, we will guide you to your room/suite.

Is there any eatery outlet/food stalls around Cameron Highland Retreat?

Yes. There are numbers of restaurant/food stall nearby.

What are the facilities/amenities for SUITE & ROOFTREE provided at Cameron Highland Retreat?

Item provided:

  • Beddings (Pillow and Quilt)
  • Bathroom: Hot water shower, soap, toilet paper.
  • Kitchen: Electric kettle, cutleries, plates and cups, dish washing liquid, cooking wok, knives and cutting board, induction cooker
  • Common areas: For unlimited calls and WhatsApp. Please enquire our caretakers for further information.
  • Security: CCTV monitoring system at common areas and security fencing surrounding the compound

What are the facilities/amenities for ROOM provided at Cameron Highland Retreat?

Item provided:

  • Rooms: Beddings (TV, Electrical Kettle)
  • Bathroom: Hot water shower, soap, toilet paper, towels, hair dryer
  • Security: CCTV monitoring system at common areas and security fencing surrounding the compound

Any additional charges for children accompanying parents?

Children ages 0-7 years may stay for free, sharing the bed with a parent, but we charge full rate for children ages 8 years and above.

What kitchen utensils does the kitchen have?

The kitchen is equipped with cutleries, plates & cups, cookware equipment (pot, induction cooker, pan) for simple cooking and kettle for making packet drink only.

Can we have steamboat?

Yes but you must bring your own food, steamboat pot and extension wire if you are using electrical pot (for suite & rooftree type only)

Any snakes, mosquito / insects or precaution that we should be aware of, as we might bring kids along?

As a measure to protect you from mosquito/insect bites, please bring along your own insect repellent.

What is Cameron Highland climate weather?

The average annual temperature for Cameron Highlands hovers around 25°C when full sun shines and 17°C or less at night. Please bring enough sweater/cardigan. A good walking shoes (covered) for outdoors – you will need this if you want to explore tea plantations/ veggie farm which can go pretty steep down.

Differences between suite?

Differences Between Lily Suite & Rosemary Suite:

  • Design of units are the same (build from container).
  • Both Lily Suite & Rosemary Suite is located at ground floor.
  • Lily Suite is furnished with double decker bed while Rosemary suite is furnished with single bed and is more spacious.

Differences Between Lavender Suite & Rose Grape Suite:

  • Both Lavender Suite & Rose Grape Suite is located at 1st floor and is more spacious.
  • Lavender Suite is furnished with double decker bed while Rose Grape suite is furnished with queen/single bed.

Differences in Rooftree Type:

  • Minor differences in layout (design inspired by tree house)
  • All rooftree type is located at 2nd floor and is an open concept (no separation, can accommodate up to 10 guests at the unit itself)

If you have any questions feel free to contact us!

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